Mourik is building future-oriented IT, with the cloud in sight

For more than 20 years, Mourik has relied on AXI's IT expertise. What began as a collaboration focused on reactive support has grown into a strategic partnership centered on scalability, peace of mind, and cybersecurity. Thanks to AXI's proactive approach, Mourik can now look to the future with confidence, including a planned transition to the cloud.

Mourik nv is a multidisciplinary contracting company headquartered in Antwerp with over 300 employees. The organization is active in the construction sector and in applications such as industrial cleaning and environmental technologies. This broad scope requires a flexible and high-performance IT environment that supports the diversity of the company.

Growing complexity calls for strategic IT policy

“Over the past ten years, Mourik has achieved solid growth,” says Alexander Van Harck, Director of Finance & IT at Mourik. “This has led to economies of scale, but also to greater complexity, both in terms of execution and in support services such as IT.”

IT plays a key role in the daily operations and further professionalization of the company. Van Harck: “Our people need to be able to do their work efficiently and effectively. That requires a stable IT foundation and a vision for the future.”

With a relatively small internal IT team, it is impossible to manage all areas in-house. That is why Mourik relies on a reliable partner for support and expertise.

From reactivity to strategic peace of mind

In the past, Mourik mainly called on AXI for tier 2 support, as an extension of their internal service desk. But in 2021, the organization made the switch to a tier 3 agreement, which allows for more in-depth peace of mind.

“It's impossible to expect our IT colleagues to master every domain,” says Van Harck. “We don't want to create jack-of-all-trades. AXI is a partner that offers a lot of expertise under one roof. This allows us to focus internally on the right things.”

Today, AXI supports Mourik at both the operational and strategic levels. This ranges from resolving complex tickets to providing guidance in the event of incidents. “During a recent phishing incident, AXI immediately set up a virtual ‘war room’,” says Van Harck. “In no time at all, we were sitting down with their experts to take the right steps. That accessibility and responsiveness is crucial for us.”

To the cloud, tailored to Mourik

AXI is supporting Mourik in a phased transition to the cloud. “AXI likes to think along with us,” says Van Harck. “They provide scenarios that fit our needs and growth. Their advice is always based on our situation, not on a standard solution.”

In addition to scalability and flexibility, peace of mind also plays a role in the choice for the cloud. “We want our IT colleagues to no longer have to deal with maintaining servers and managing capacity. AXI helps us to keep those processes running smoothly.”

More than a supplier: a true IT partner

The collaboration between Mourik and AXI is built on trust, commitment, and mutual understanding. “AXI is not just a supplier. They know our environment, our people, and our way of working,” says Van Harck. “That makes them a valuable sparring partner. If something gets stuck, we can always pick up the phone and things quickly get moving again.”

AXI's multidisciplinary approach is an asset, he emphasizes. “They have expertise in networks, infrastructure, cloud, and security. This means we can go to a single party with many of our questions.”

Looking to the future

In addition to a phased transition to the cloud, Mourik, together with AXI, continues to invest heavily in cybersecurity, in light of evolving legislation such as NIS2 and the increase in incidents.

“Our IT environment must be ready for the future,” concludes Van Harck. “Thanks to AXI, we have a partner at our side who not only executes, but also thinks along with us and guides us. And has been doing so for more than 20 years.”